1. Agreeing to these terms
Welcome to Sweeppa. These Terms are the agreement between you and Sweeppa, Inc. (“Sweeppa,” “we,” or “us”). When you use our website or app to book or manage a cleaning, you’re agreeing to them — so it’s worth a read. If anything here doesn’t work for you, please don’t use Sweeppa.
2. What Sweeppa does
Sweeppa is a marketplace. We connect you with independent, vetted cleaning professionals (we call them “Providers”) and bring the booking, messaging, and payment together in one place. The cleaning itself is done by the Provider you’re matched with — not by Sweeppa. Our job is to make finding a great cleaner simple, and to keep the whole experience smooth and safe for everyone.
3. Your account
You’ll need an account to book. A couple of simple things keep it working well: keep your login details private, and make sure the information you give us — especially your address and any access instructions — is accurate, so your cleaner can actually get in and do a great job. You’re responsible for activity under your account, so let us know right away if you ever notice something that wasn’t you.
4. Booking, cancellations & reschedules
A booking is set once a Provider accepts it. Plans change, though, so here’s how cancellations and reschedules work — and you’ll always see any fee before you confirm, never after:
- Cancel for free with 48 or more hours’ notice.
- Cancel 24–48 hours before your cleaning — you’ll receive a 50% refund.
- Cancel under 24 hours — non-refundable, since your Provider has held that time for you.
- Reschedule for free with 48+ hours’ notice; a small reschedule fee applies closer in ($20 at 24–48 hours, $35 at 4–24 hours).
Sweeppa Plus members get one late-cancellation waiver and one late-reschedule waiver every month — a little breathing room when life happens.
5. Payments
You pay securely in the app through a trusted third-party payment processor — we never store your full card number. When you book, we authorize your payment method, and you’re charged after your cleaning is completed and confirmed. By booking, you authorize us to charge your selected payment method for the service and any fees described in these Terms. The full price, including any applicable fees, is always shown before you confirm.
6. Your cleaner is an independent pro
The cleaners on Sweeppa are independent contractors who run their own businesses — they’re not Sweeppa employees. Every Provider is identity-verified and reviewed before approval, and agrees to our professional standards before taking jobs. We vet and support them, but they decide how they do their work. If a cleaning ever falls short, tell us — we’re here to help make it right.
7. Liability
Sweeppa provides its platform on an “as is” basis. We aren’t responsible for the acts of independent Providers, or for indirect or incidental damages, and — to the fullest extent the law allows — our total liability for any claim is limited to the amount you paid for the specific service involved. Nothing in these Terms limits any rights you have that can’t be waived under applicable law.
8. Changes to these terms
Sweeppa keeps improving, and the law changes too, so we may update these Terms from time to time. When we make a meaningful change, we’ll update the “last updated” date at the top of this page. If you keep using Sweeppa after an update, that means you’re okay with the new Terms.
9. Contact us
Questions about these Terms? We’re happy to help — email legal@sweeppa.com.
Sweeppa, Inc.
2810 North Church Street, STE 88789
Wilmington, DE 19802